Terms of Use

Effective 25 October 2026

1. About these terms

These terms are an agreement between you and PLUS, run from GF-105 P, Sector 28, Gurugram, Haryana 122002, India ("we", "us"). By creating an account or using PLUS you agree to them and to our Privacy Policy. If you sign up for a clinic, you confirm you are allowed to accept these terms for that clinic.

2. What PLUS is

PLUS is software, available on the web and as an Android app, for running a clinic: appointments, patient records, treatment plans, billing, recalls, reports, team management and related tools. We may improve, change or add to PLUS over time.

PLUS is a tool for record keeping and administration. It does not provide medical or dental advice, diagnosis or treatment. Checklists, templates, consent wording and any AI-assisted suggestions are general aids. The treating dentist is responsible for every clinical decision and for checking anything PLUS produces before relying on it.

3. Accounts

• The person who creates a clinic account becomes its Admin and is responsible for it. Give accurate information and keep it up to date.
• The Admin invites staff, chooses what each role can do, and switches people off when they leave. Keep sign-in details private. You are responsible for what is done with your account and your team's accounts.
• Tell us at once if you think an account has been misused.

4. The free demo

A new clinic can try PLUS free for 7 days. If you do not subscribe within 14 days of starting, the demo account and everything entered in it are deleted. We may limit demos to one per clinic, email address and mobile number.

5. Plans, price and payment

• Prices are in Indian rupees and exclude GST, which is added at the rate that applies.
• Every plan includes all of PLUS. A custom plan can be agreed with us for several clinics or special needs.
• A plan is billed at the start of each month, year or three-year period. Payment is due before the period starts.
• We may change prices. A change will not affect a period you have already paid for, and we will tell you before it applies to your next one.
• Amounts paid are not refunded, except where the law requires it or where we agree in writing.
• If a subscription ends or is not renewed, access is paused. See section 10 for what happens to your data.

6. Your data and your responsibilities

• It is yours. The clinic owns the records it enters. We do not claim ownership of them. You allow us to store and process them to provide PLUS, as set out in the Privacy Policy.
• Lawful use. You are responsible for having the right to record and use patients' information, for getting the consents the law requires, for keeping records as the law and your professional body require, and for the accuracy of what you enter.
• You are the Data Fiduciary. Under India's Digital Personal Data Protection Act, 2023, the clinic decides why and how patients' information is used, so the clinic carries the duties of a Data Fiduciary: telling patients what is collected, getting consent where needed, answering patients' requests, keeping information accurate, and informing patients and the authorities if there is a breach at the clinic. We act as your Data Processor and help you meet these duties, as the Privacy Policy describes.
• Consent forms and signatures. The consent forms and signature features in PLUS are aids. A signature drawn on screen is a clear record of consent, but it is not an Aadhaar eSign or a certified digital signature under the Information Technology Act. Check that a form suits your case, and change it where needed.
• Messages. You are responsible for the messages you send to patients from PLUS, including getting their permission where needed.
• Keep your own copy. Download your data from time to time (Settings, Export all clinic data).

7. Acceptable use

Do not use PLUS to break the law, to enter information you have no right to enter, to try to get into other clinics' data or into our systems, to disrupt or overload the service, to copy or resell it, or to reverse-engineer it. We may suspend an account that does.

8. Our rights in PLUS

PLUS, its design, text and software belong to us or our licensors. You get a right to use it for your clinic while your account is active, and no more. This does not transfer ownership of anything.

9. Availability and support

We work to keep PLUS running and to fix problems quickly, but we do not promise it will always be available or free of errors. There may be breaks for maintenance or because of things outside our control, including the services we rely on. To report a problem or ask for help, use "Report a problem" in the app or contact us using the details below.

10. Ending your use

• You can stop using PLUS at any time. To close your account and have your data deleted, contact us. Download your data first.
• We may suspend or end an account that breaks these terms, or that is not paid for, after telling you where we reasonably can.
• After an account ends we delete the clinic's data within a reasonable time, as the Privacy Policy describes, unless the law requires us to keep something.

11. Limits on our responsibility

We provide PLUS "as it is". To the fullest extent the law allows, we are not responsible for any indirect or consequential loss, loss of profit or business, or for harm from a clinical decision made using PLUS. If we are found responsible for a loss, our total liability to you is limited to the amount you paid us for PLUS in the 12 months before the event. Nothing in these terms limits a responsibility that cannot be limited by law.

12. Changes to these terms

We may update these terms. For a change that matters we will update the date above and tell clinic owners by email or in the app. If you keep using PLUS after a change takes effect, you accept it.

13. Law and disputes

These terms are governed by the laws of India. Courts in Gurugram, Haryana have exclusive jurisdiction over any dispute, after we have first tried to settle it by talking to each other.

14. Contact

PLUS, GF-105 P, Sector 28, Gurugram, Haryana 122002, India
Email: [email protected]
Phone and WhatsApp: +91 84475 54137